Shipping policy
Shipping Policy
Thank you for shopping at Wellnest. We are committed to delivering quality products in a timely and reliable manner. This shipping policy outlines our standard shipping practices and delivery timeframes.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders are processed Monday through Friday, excluding weekends and holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Times
Standard Shipping: 7-10 business days from the date of order processing.
Delivery timeframes begin after order processing is complete. Please note that delivery dates are estimates and may vary based on carrier schedules and circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery destination, the total weight and dimensions of your order, and the shipping method selected.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package using the provided tracking number on the carrier's website.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery window, please check your tracking information online for updates. If you need further assistance, contact us at trywellnest@gmail.com with your order number and tracking details. We will investigate the shipment and work with the carrier to locate your package. If a package is confirmed lost, we will replace the order or issue a refund at our discretion.
Damaged or Defective Products
Please inspect your package upon delivery. If you receive a damaged or defective product, contact us within 7 days of receiving your shipment with photos of the damage and your order details. We will assess the issue and provide a replacement or refund.
Liability
Wellnest is not liable for delays caused by shipping carriers, weather conditions, natural disasters, or other circumstances beyond our control. We work diligently with our carriers to ensure safe and timely delivery of your orders.
Contact Us
If you have any questions about our shipping policy or your order, please contact us at trywellnest@gmail.com. We typically respond within 24 business hours.
Thank you for choosing Wellnest!