Refund policy

Return & Refund Policy

At Wellnest, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Window

You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original condition, and in the original packaging with all tags and labels attached. Proof of purchase or your order number is required.

How to Start a Return

To begin a return, contact us at trywellnest@gmail.com with your order number and the reason for your return. Our team will review your request and provide return instructions, including the return shipping address.

Please do not send items back without contacting us first, as returns without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or the wrong item was received. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Original shipping charges are non-refundable.

Exchanges

If you need to exchange an item for a different size, variant, or product, please contact us at trywellnest@gmail.com Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us with photos of the issue and your order details. We will arrange a replacement or full refund at no additional cost to you.

Contact Us

If you have any questions about our return policy, please reach out to us at trywellnest@gmail.com. We typically respond within 24 business hours.

Thank you for choosing Wellnest!